At Sinomart we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what we collect, why we collect it, and what choices you have. We aim to be transparent, keep data to a minimum, and never sell your personal information.
1. Overview
This policy applies to Sinomart (the "Service"), operated by Sinomart ("we", "us", "our"). It covers information collected through our website, mobile experience, and any communications you have with our support team. By using the Service, you agree to the practices described here.
2. Information we collect
We collect information in three ways: information you give us, information collected automatically as you use the Service, and information from third parties we rely on for fulfillment.
Information you provide
- Account data: name, email address, phone number, and password (stored hashed) when you create an account.
- Order data: shipping and billing address, order history, and cash-on-delivery preferences.
- Support data: anything you share when you contact our support team.
- Reviews and content: product reviews, wishlists, and any content you submit through the Service.
Information collected automatically
- Device & usage data: IP address, browser type, device identifiers, pages viewed, and timestamps.
- Cookies and similar technologies: see Cookies & tracking below.
Information from third parties
- Payment providers: when you choose a non-cash payment method, our payment processor returns a transaction status — we never see or store your full card number.
- Social login: if you sign in with Google, we receive your public profile (name, email) per the permissions you grant.
- Shipping carriers: delivery status updates for orders.
3. How we use your information
We use your information only for purposes that serve you and the operation of the Service:
- To process and deliver orders, including cash-on-delivery verification.
- To send you transactional messages (order confirmations, shipping updates, account security alerts).
- To provide customer support and respond to your requests.
- To improve the Service: detect bugs, prevent fraud, and understand which products are popular.
- To send marketing communications only if you opted in, and you can unsubscribe at any time.
- To comply with legal obligations and enforce our Terms of Service.
4. Sharing & disclosure
We do not sell your personal information. We share it only with:
- Shipping & fulfillment partners — to deliver your order.
- Payment processors — to process non-cash payments.
- Cloud & infrastructure providers — to host and operate the Service.
- Analytics providers — only in aggregated or de-identified form.
- Legal & safety — when we believe in good faith that disclosure is necessary to comply with law or protect our users.
5. Cookies & tracking
We use cookies and similar technologies for three things:
- Strictly necessary cookies — keep you signed in and your cart intact.
- Preference cookies — remember your language and region.
- Analytics cookies — understand how the Service is used so we can improve it. You can opt out of these.
You can manage cookies in your browser settings. Disabling certain cookies may affect how the Service works.
6. Data retention
We keep your personal data only as long as we need it for the purposes described in this policy, then we delete or anonymize it. Specifically:
- Account data: kept while your account is active; deleted within 30 days of account deletion, except where we must retain it for legal/tax obligations.
- Order data: kept for the period required by tax and accounting law in your jurisdiction.
- Support tickets: kept for up to 24 months for service-quality and training purposes.
7. Your rights & choices
Depending on where you live, you may have some or all of these rights:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to fix data that is wrong or incomplete.
- Deletion — ask us to delete your personal data.
- Portability — receive your data in a machine-readable format.
- Opt-out of marketing — unsubscribe via the link in any marketing email or by contacting us.
- Withdraw consent — where we rely on your consent, you can withdraw it at any time.
To exercise any of these rights, email us at sinomart.xyz@gmail.com. We respond within 30 days.
8. Security
We protect your data with industry-standard safeguards: TLS encryption in transit, hashed passwords at rest, least-privilege access controls, and continuous monitoring. No system is 100% secure, but we work hard to keep yours safe and will notify you of any breach that affects your data.
9. International transfers
Sinomart sources products from verified factories in China and other countries. Some of your information may therefore be transferred to and processed in countries other than your own. When we do this, we rely on appropriate safeguards (such as Standard Contractual Clauses) to keep your data protected.
10. Children's privacy
The Service is not directed to children under 13 (or older, where local law requires). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date above and, for material changes, notify you by email or via a prominent notice on the Service.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
- Email: sinomart.xyz@gmail.com
- Website: Sinomart
This policy is provided for general informational purposes and does not constitute legal advice. Consult a qualified attorney for jurisdiction-specific requirements.